California LifeLine Contacts

Your Phone Company

• Contact your phone company if you want to be on California LifeLine.
• Your phone company can also provide general information about the California LifeLine program.

California LifeLine Call Center

• Contact the LifeLine Call Center for general information about the California LifeLine program.
• The LifeLine Call Center can also help find telephone companies that offer California LifeLine and connect consumers to these California LifeLine approved telephone companies.
• The LifeLine Call Center's hours of operation are from 7 a.m. to 7 p.m. (Pacific Time) Monday through Friday. It is closed on federal holidays and weekends.
• If a consumer wants in-language help for a language not listed below, call the English toll-free number and ask for interpretation services.
• Call the applicable telephone number: 

California LifeLine Administrator

• Contact the Administrator for application and renewal related questions and concerns.

• The Administrator's hours of operation are from 7 a.m. to 7 p.m. (Pacific Time) Monday through Friday. It is closed on state holidays and weekends.

• Call the applicable telephone number: 

CPUC's Consumer Affairs Branch

For complaints or problems related to California LifeLine, contact the CPUC's Consumer Affairs Branch at 1-800-649-7570.