Public Safety Complaint

Please be aware that we cannot help you resolve issues with:  

• Publicly-owned or municipal utilities, such as Sacramento Municipal Utility District (SMUD) or the  Los Angeles Department of Water and Power (LADWP). See more information about such utilities.

• Federal, city, or county taxes and surcharges on your bills.

• Long-distance telephone, cable TV, cellular phone rates, paging, or Internet rates and services.

• We also cannot award claims for damages or help you determine a utility’s alleged negligence or liability.  If you cannot resolve this type of problem with the utility directly, you can file a claim in civil court.

If you do not want to file your complaint online, you can send us a written complaint letter.  Be sure to include:

• Your name

• The name the account is billed under (if it is different than your name)

• Your mailing address

• The service address (if it is different than your mailing address)

• The name of the utility or company

• The name of the utility or company’s representative you contacted (if applicable)

• A brief description of the problem (no more than two pages)

• Daytime phone number where we can reach you

• The phone number or account number of the service (if applicable)

You can mail your written complaint to the CPUC:

California Public Utilities Commission
Public Safety Complaint
505 Van Ness Avenue
San Francisco, CA 94102

E-Mail
consumer-affairs@cpuc.ca.gov 

Telephone
Main: 1-800-755-1447
Fax: 1-415-703-1158
Monday-Friday, 8.30 a.m.- 4:30 p.m.  

Mailing Address
California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102